Studio Pod Dedicated 2.0
Our autonomous Pods do an amazing job of remaining always-available for headshots! But occasionally, they may encounter a problem and need some help!
Just like your computer, almost all problems can be solved by restarting the tablet or system. Here are some situations you may encounter that a simple restart will help solve:
When entering an e-mail address, the tablet pauses on the processing screen (show screen shot)
When taking a photo, the screen says “Camera not detected”, Include screenshot?
When these things happen, simply follow the steps below and you’ll be up and running in no time!
Restart the tablet:
If the tablet is having issues with either connecting to the server or camera, or if the screen is stuck in “processing,” the easiest solution is to perform a tablet reset. This is easily done by following the steps below.
Reach toward the top, back left of the tablet and find the cut out that should allow access to a single button. Press and hold that button until the tablet asks you to swipe down to shut down.
Swipe down on the screen to shutdown the tablet. If you’re asked about any open programs, please confirm and force quit to complete the shutdown process.
After the tablet has shut off, please wait 2-3 seconds, then press the power button again to reboot.
The tablet will restart and login.
If prompted for a pin number please enter 0683.
Once the tablet has rebooted and logged in, the Studio Pod Lumen software will launch. Please wait 30s to (1) minute to allow it to connect.
If the Lumen software does not automatically launch after a couple minutes, please find the icon on the desktop or quick bar and click to launch. Please take care to only click once to avoid launching the software more than once.
Once the Lumen app has logged in, you will see the “Touch to Start” screen appear. This indicates the Pod is ready to resume photo sessions.
Should the software fail to log in by itself, it will ask you for a user name and password.
Please look to your Studio Pod manual for your Pod’s unique username and password.
Do a test session, and confirm the Pod is working properly.
Most Pod issues are resolved with a single restart. However, if a single restart does not fix the issue, please try another restart by repeating the steps above.
If restarting a second time does not work, you may have to perform a hard reset. To perform a hard reset, please follow the steps below.
Please open the back of the Pod’s main unit. Please consult your Studio Pod manual for instructions on how to open the back of the Pod.
Locate the Main Power Supply ( Include image ).
Turn it off completely by flipping the switch to the power supply. That will cut power to all of the devices all at one time.
Wait a couple seconds, then turn the power back by flipping the Main Power Supply switch back on.
Please allow time for all equipment to reboot and sync, typically about 30 seconds.
Power up the tablet if necessary (should there be a step earlier that tells the user to power down the tablet first, since it may stay on with its battery with a hard reset?)
The tablet will restart and login.
If prompted for a pin number please enter 0683.
Once the tablet has rebooted and logged in, the Studio Pod Lumen software will launch. Please wait 30s to (1) minute to allow it to connect.
If the Lumen software does not automatically launch after a couple minutes, please find the icon on the desktop or quick bar and click to launch. Please take care to only click once to avoid launching the software more than once.
Once the Lumen app has logged in, you will see the “Touch to Start” screen appear. This indicates the Pod is ready to resume photo sessions.
Should the software fail to log in by itself, it will ask you for a user name and password.
Please look to your Studio Pod manual for your Pod’s unique username and password.
Do a test session, and confirm the Pod is working properly.
If multiple tablet and hard retests do not resolve the issues, please reach out to our support team for further assistance.
For our Dedicated Pod customers please reach out to our support team.
Studio Pod Support Support phone # [email protected] M-F - 9am-5pm
How to reset the Pod (hard reset)
A hard reset should only be performed when the restarting the tablet doesn't fix the issue. To Perform a hard reset follow the instructions below.
Please open the back of the Pod’s main unit. Please consult your Studio Pod manual for instructions on how to open the back of the Pod.
Locate the Main Power Supply ( Include image ).
Turn it off completely by flipping the switch to the power supply. That will cut power to all of the devices all at one time.
Wait a couple seconds, then turn the power back by flipping the Main Power Supply switch back on.
Please allow time for all equipment to reboot and sync, typically about 30 seconds.
Power up the tablet if necessary (should there be a step earlier that tells the user to power down the tablet first, since it may stay on with its battery with a hard reset?)
The tablet will restart and login.
If prompted for a pin number please enter 0683.
How to know it's working again
When the Pod is working properly the tablet screen will ready 'Studiopod Remote' and 'Touch anywhere' (screen shot).
After touching the screen to bring, try entering your e-mail address to log into your session.
If you’re able to log into your session, everything is working properly
How to Sign in:
where to find credentials
How to manage a swipe out
A swipe out can occur when a User is in their photo session and swipes to the left on the images located below the “Start Timer” button. (show example)
Users should take care during their session to not swipe out of the software. We recommend going into review mode instead of scrolling through images on the Timer Screen.
Should a user swipe out of their session, please do one of the following:
Reach out to support BEFORE leaving the Pod. We often can quickly send a new invite so you can log back in and start a new session. Please reach out via our support line ###-###-####
If you are part of a corporate team, you may also contact your company’s point person for headshots. This person can re-send you another session under your company’s corporate portal.
If your company contact has to order more headshots to do this, they may use the “Pay Later” feature in their portal, and can then email us at [email protected] so they are not charged for the additional required session.
If you’re not able to reach support for a new session while at the Pod, please contact us at [email protected] with your name, email and booking time. We will work to pull images from your session and send them to you.
Please note, when a user swipes out of their session BEFORE completing their session, photos are not able to upload and the user’s photo gallery will not automatically sent. Our team will need to manually access the Pod to upload any images taken during the session.
What kind of support is offered for Dedicated Pods?
Each Pod includes remote support and a warranty to protect parts and labor. We also provide valuable resources so you can easily troubleshoot and manage your Pod while it is on your campus.
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